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Rideau Carleton Raceway Casino
ATTN: Guest Support
4837 Albion Road
Ottawa, ON K1X 1A3
Frequently Asked Questions
Check through our Frequently Asked Questions below to find answers to some of our most common inquiries. If you don't see an answer to your question here, then shout, shout and let it all out on the form at the bottom of the page.
We welcome your feedback and questions.
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Stay safe online check out our scam notice at: https://www.rideaucarletoncasino.com/about-us/scam-notice
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We can currently pay winning OLG lottery tickets up to $999.90. For more information on where and how to redeem, please visit https://www.olg.ca/en/winners/how-to-claim/claiming-at-retail.html
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Rock Star Rewards is the loyalty program offered at Rideau Carleton Casino. For more information about the program and benefits offered, click here.
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Yes, Ultimate Texas Hold'em is available.
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Yes, we have a High Limit gaming area with slot machines, table games, a lounge, and access to our Casino Hosts. VIPs are treated to exclusive offers and events.
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We currently do not have gift cards available for purchase.
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No, we no longer have the Clubhouse buffet. We offer multiple dining options at the casino, from casual quick bites at Mr. Lucky's with track-side views and Constant Grind on the casino floor, to full-service table dining at Caffe Italiano.
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You can become a Rock Star Rewards member by visiting the Rock Star Rewards desk on your next visit! Don't forget your driver's license or government-issued ID card. Must be 19 years or older.
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Strict age controls are a key component of our commitment to social responsibility. A person must be at least 19 years of age to enter the casino and restaurants, the same minimum age as required for the serving of alcohol. During racing and special outdoor events (i.e. fireworks, or the Capital City Fair), children under the age of 19 are allowed in designated outdoor areas, and must use designated Family Entrances.
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Rock Shop is currently open to purchase merchandise and for lottery services daily from 11am to 11pm.
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Rideau Carleton Casino fully complies with the accessibility requirements of the Ontario Building Code and the Standards of the Accessibility for Ontarians with Disabilities Act.
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No, our Rock Star Rewards program is not currently linked to other Hard Rock properties.
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The casino is always open! We are open 24/7 and 365 days a year. Mr. Lucky’s is open every day – breakfast is served from 9am-11am, and lunch/dinner is served 11am-1am. Constant Grind is open Monday to Tuesday from 12pm to 1am and Wednesday to Sunday from 12pm to 6am. Caffé Italiano is open Thursdays from 4:30pm to 10pm and Friday to Sunday from 5:30pm-10pm. Rendez Vous Lounge has temporarily moved to Constant Grind.
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Acceptable forms of government issued photo identification include:
- Driver’s Licence
- Passport
- Citizenship ID
- Ontario Photo Card
- US State ID
- Canadian Permanent Resident Card
- Resident Alien ID
- Certificate of Indian Status Card
- Military ID
- Firearms Acquisition Card
If you are under the age of 21, two forms of identification can be requested. -
Every draw contest earns tickets based on a wager criteria. Most draws allow guests to earn multiple entries up until the draw date. On the draw date, if you must be present to win, you will need to insert your card into any slot machine or electronic table game at a defined time to activate those entries. For example, a 10pm draw time that mentions "activate your entries beginning at 9pm" means you must insert your Rock Star Rewards card between 9pm and 10pm to make your ticket entries valid for the upcoming draw. You can remove your card at any time and the entries will remain active.
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Table games currently offered are Blackjack, Free Bet Blackjack, Hi Card Flush, Mississippi Stud, Ultimate Texas Holdem, Baccarat/Macau and Roulette, as well as electronic table games including Blackjack, Roulette, Baccarat and Craps at the Pulse Arena.
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You can request a win/loss statement at our Rock Star Rewards desk or through a contact us email. Please be prepared to show valid government-issued photo identification when available for pick-up. The request can take 7-10 business days and the statement will be available for pick up at the Rock Star Rewards desk when completed.
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You can submit your request for donations or sponsorships through our Sponsorship page. Please note that all requests must be submitted at least 60 days prior to the event.